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General Terms and Conditions

Terms and Conditions

General terms and conditions for purchase and sales through www.mijelstore.com (“General Conditions”)

These General Terms and Conditions manage purchasing orders from mijelstore.com – an online store (also called MIJEL STORE), owned by “MIJEL LTD” Company. 

These general terms and conditions constitute a contract of sale between MIJEL STORE and the Customer. MIJEL STORE provides the Customer with the opportunity to purchase the goods offered through the online store by submitting a request and paying the relevant sales price, subject to the Customer’s agreement with these General Terms and Conditions. The customer can make valid requests to purchase the goods offered through the online store only after registration and expressing agreement with these General Terms and Conditions, by which he is considered bound by the clauses of the General Terms and Conditions and undertakes to comply with them. 

MIJEL STORE reserves the right to change these General Terms and Conditions at any time, promptly publishing these changes on its website www.mijelstore.com together with a notice of the changes. In the case of changes to these General Terms and Conditions, the Customer may declare that he rejects the changes by sending a statement of the rejection of the changes to the email address info@mijelstore.com. Upon receipt of the express statement of rejection, the sales contract is deemed to be terminated. The changes in the General Terms and Conditions do not affect the relationship between the Customer and MIJEL STORE, which arose in connection with a valid request for the purchase of goods submitted before the changes. Upon receipt of the express statement of rejection, the sales contract is deemed to be terminated. 

  1. General provisions

For the purposes of these General Terms and Conditions, the listed concepts are used with the following meaning:

“MIJEL LTD” is a trading company registered with company registration number EIC: BG202848281, with headquarter and management address: Burgas, JK. Zornitsa, k-s Perla, Bl. 1-2, Ground Floor, Bulgaria. The company offers goods for sale through the online store mijelstore.com and through the MIJEL STORE.
mijelstore.com is a website for online buying and selling of goods/articles and services provided through MIJEL STORE – online store for boutique clothes and accessories.

Each of the listed items is described with its main characteristics and selling price.

“Customer” means a person or organisation who has registered a customer account at mijelstore.com and has agreed to these General Terms and Conditions. By submitting an order/request, the Customer-individual declares and confirms that he is at least 18 (eighteen) years old. MIJEL STORE reserves the right to refuse an order in case of doubts about the age of the Customer or if acknowledge he is under the age of 18.

“Customer Account” includes information about the Customer (name, surname/trading company, address, telephone, e-mail address, company registration number EIC/BULSTAT, etc.), provided by the latter during his registration and stored by MIJEL STORE for service purposes of orders and services provided by MIJEL STORE. The customer account is accessible by entering a username and password and enables the customer to view and edit the data entered during registration, to access information on all his requests to purchase goods through mijelstore.com, to change the password for access, to subscribe/unsubscribe, respectively, to receive the MIJEL STORE newsletter.

  1. Purchase orders/requests
    In order to obtain the right to make valid purchase requests for the items offered through mijelstore.com, the Customer must register (by filling in a registration form) and declare his agreement with these General Terms and Conditions:

Registration – The customer provides MIJEL STORE with the following information for the purposes of registration: name, surname, telephone, e-mail address, delivery address. The customer guarantees that the data he provides when filling out the registration form is true, complete and correct. If the Customer provides incorrect and/or out-of-date data, MIJEL STORE has the right to immediately and without notice suspend the maintenance of the Customer’s registration and the access to his customer profile. The customer is fully responsible for the protection of his password, as well as for all actions carried out by him or a third party by using it.

Agreeing to the General Terms and Conditions – By ticking the box “I have read the General Terms and Conditions and agree to them.” and pressing the virtual button “Payment”, the Customer makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them.

MIJEL STORE immediately confirms reception of the statement of agreement with these General Terms and Conditions by sending a message to the Customer’s e-mail, which contains MIJEL STORE data and the text (electronic reference to the text) of these General Terms and Conditions.

Each purchase made on mijelstore.com by a Customer based on these General Terms and Conditions, is submitted and carried out in fulfillment of the sales contract between the parties. In the case of a dispute whose will is to be bound by the text of these General Terms and Conditions, the person who paid the price of the goods requested for purchase is considered a party to the contract.

Submit an order/purchase request

To purchase a request/submit an order the Customer performs the following actions in the following sequence: 

  1. The Customer should enter a valid username and password in the specified places on mijelstore.com and then should press the virtual button “Login” and get access to the form / the form for submitting purchase requests for the goods offered through mijelstore.com;
    2. The customer should determine the type and quantity of the goods and confirm the request (by pressing the virtual button “BUY” against the goods);
    3. The customer should enter information about the delivery address;
    4. The customer should choose payment method;
    5. The customer should agree to the General Terms and Conditions;
    6. You submit a binding order regarding the goods in the shopping cart by clicking the “Pay” button.

If an incomplete, incorrect or wrong address and/or telephone number is specified when submitting the order/request, it is considered invalid and MIJEL STORE is not obligated to fulfill it.

Acceptance of the order/request

The order is received by MIJEL STORE as sending a message to the Customer’s e-mail address, with the following contents: name, delivery address, e-mail address, the correspondence details of MIJEL STORE, the text or electronic reference to the text of these General Terms and Conditions, information of the main characteristics of the requested goods, their selling price, the value of postal or transport costs, not included in the selling price and related to its delivery, the payment method (chosen by the Customer), the specified invoice data and delivery address. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract.

The order is accepted after checking the availability of the goods requested for purchase and after confirming it on the contact phone number specified by the Customer or by sending an order confirmation message via email to the Customer’s e-mail address.

III. Delivery

The goods requested for purchase are delivered to the delivery address specified by the Customer within the following terms:

– no later than 20 (twenty) working days – for the territory of the country.
MIJEL STORE does not guarantee the availability of ordered items. If it is impossible to fulfill its obligations, due to the fact that it does not have the goods requested for purchase in stock or the impossibility of delivery by its suppliers, MIJEL STORE will take care to promptly notify you within 24 (twenty-four) hours after receiving the purchase request by calling the phone number, specified during registration or by sending a message to the e-mail address, specified by the Customer. MIJEL STORE will refund the value of the ordered item(s) or change the order at the Customer’s request.

The goods are delivered appropriately packed, according to their type and the transport for delivery.

The goods are handed over to the Customer or to a third party, who accepts and confirms receipt of the same on behalf of the Customer by signing the documents accompanying the goods. In the event that the Customer is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, MIJEL STORE is released from its obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, bearing all the costs of the re-delivery. In this case, a new delivery period starts from the moment of the confirmation according to the previous sentence.

  1. Prices and payment methods

All prices of goods in the MIJEL STORE online store are in Bulgarian levs, including VAT. Prices do not include shipping costs.

The price and delivery costs are calculated automatically according to the delivery address entered and before pressing the virtual button “Pay”. They can be paid by cash on delivery or by PayPal.

  1. Customer Rights

A customer who is a consumer has the right to withdraw from the concluded contract within 14 (fourteen)days without owing compensation or penalty and without stating a reason, counted from the date of its receipt. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

If the Customer withdraws from the concluded contract within the period of the previous sentence, he should send an unequivocal statement of withdrawal from the concluded contract to MIJEL STORE and return the goods with intact integrity. The withdrawal statement should be sent to the address: Burgas, JK. Zornitsa,  k-s Perla, Bl.1-2, Ground Floor, Bulgaria or to the e-mail address info@mijelstore.com. The customer is obliged to store the received goods and to ensure the preservation of its quality and its safety.

The customer has the right to refuse to receive the goods requested by him for purchase, when:

– the delivered goods clearly do not correspond to the ones ordered by him and this can be established by a simple examination of them;
– the goods were damaged during transportation.

After receiving the goods, the Customer has the right to request its return if there is a non-compliance of the goods with the agreed, which could not be established during a simple inspection of the same.
In the listed cases, the Customer may request the goods to be replaced with a product corresponding to the purchase request by sending a corresponding written request to MIJEL STORE.

MIJEL STORE is obliged to reimburse to refund the Customer all payments received from him no later than 14 (fourteen) working days from the date on which the Customer exercised any of his right of withdrawal.

Exclusion of the right of withdrawal:

The right of withdrawal is excluded for contracts on the supply of goods: (1) which are made to the consumer’s specifications or are clearly personalized or (2) which are liable to deteriorate or expire rapidly or (3) which are sealed and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.

You can exercise the right of return within 14 working days from the date of delivery of the item.

MIJEL STORE takes care to keep the information on mijelstore.com always up-to-date but does not guarantee its reliability and completeness.

MIJEL STORE does not guarantee that access to the online store will be uninterrupted, timely, secure and error-free, to the extent that this is beyond MIJEL STORE’s ability, control and will. MIJEL STORE is not responsible for not providing access to mijelstore.com, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control – cases of force majeure, random events, problems in the global Internet network and in the provision of services beyond the control of MIJEL STORE.

MIJEL STORE is not responsible for the compliance of the goods offered for sale with the applicable regulatory requirements and for their qualities.

The customer is obliged to indemnify MIJEL STORE for all damages, costs and paid attorney’s fees incurred in connection with culpable failure to fulfill his obligations under these General Terms and Conditions. The customer is obliged to indemnify MIJEL STORE also for all damages caused by third parties to whom he provided his password, when using the same.

The provisions of the current legislation of the Republic of Bulgaria shall apply to matters not settled by these General Terms and Conditions.

These General Terms and Conditions are effective from 01.12.2016.

©2016 “MIJEL LTD”. All rights reserved.