Return information

If you have ordered from our site but have a problem with the size or wish to return a product, do not hesitate to contact us.


You can return or exchange your purchase for another size or item within 14 days of receiving it.

The product must be in excellent condition as received by you.

When returning a product, the shipment should look like this:

  • Neatly folded product  Packed in all advertising materials with which it was received (envelope, box, paper, advertising brochures) without damage to the overall appearance.
  • The product must contain all the labels with which it was received. The product must be free of signs of use, odors or chemical cleaning.
  • Receipt from EKONT for payment of the product placed inside the shipment.
  • Every returned shipment is checked in an EKONT office under video surveillance!
  • The shipment must be returned by the same person who made the order!

We reserve the right not to accept and return to the sender products that are sent with an impaired overall vision, damaged and lacking the criteria described above.

When exchanging an item, you will receive the new one within 1-7 working days.

In the event that you wish to return a purchased item, the amount will be refunded to you by bank transfer to the bank account specified by you within 1-10 working days after receiving the returned item. 

* The costs of returning the product are at the customer’s expense!!!

*Shipments sent to us with a courier fee invoice will not be accepted!!!  does not refund shipping costs!

To exchange / return a product, please complete this  FORM  by filling in all the information sequentially.

Please send the shipment here:
Recipient: FIRMA MIZHEL EOOD BG202848281
Phone: 0897915571
Address: ECONT office Burgas district Zornitsa near PERLA